Terms of Service

Order Placement Requirements

When you request Dedicated IT Support Services (hereafter called "Services"), whether by phone, mail, internet, in person, or by any other means, you are agreeing with all ProFix IT (hereafter called "ProFix") Terms of Service. When ordering Services from ProFix, you are representing that you are fully authorized by the owner, renter, lessor, or subscriber of the hardware and/or software submitted for Services. You are responsible for any charges, costs, legal requirements, and potential legal actions for any hardware and/or software submitted to ProFix for Services.

Back-Up Your Data

It is your responsibility to back-up your data, software, information or other files prior to requesting Services. ProFix will NOT back-up any data unless you specifically request these Services prior to the performance of Services, for an additional fee.

Estimated Completion Time

If Services are not rendered immediately, ProFix will provide an estimated completion time for the services you requested. Unforeseen circumstances may have an impact on our ability to complete the Services as provided in the estimate. You will be called and/or contacted via email when the Services you ordered have been completed.

Impact of Upgrades

It is your responsibility to understand the impact of upgrades to your systems, applications, and software. Upgrades can lead to incompatibilities and the possible loss of data. Keep in mind that incompatibility may not become apparent until a later date.

Errors and Omissions

Errors and Omissions created by ProFix will be corrected upon discovery. ProFix reserves the right to correct any errors or omissions at any time, including after payment has been made.

Pricing and Service Policy

A Service Agreement is required before Services will be rendered. Prices and availability are subject to change as outlined in our Service Agreement

Non Disclosure and Credit Card Payment

Download our Non-Disclosure Agreement or our Credit Card Payment Form

The last revision date for our Terms of Service was 05-22-2018.

ProFix reserves the right to make changes to these Terms of Service at any time.